At Eiraveda, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, our refund policy offers guidance on eligibility and procedures.
- Eligibility for Refunds
• Refunds are applicable under the following conditions:
• You receive a defective or damaged product.
• The product is incorrect (e.g., wrong item).
• You are unsatisfied with the product and it is unused, unopened, and in its original packaging.
• Refund requests must be submitted within 7-15 days of delivery. - Non-Refundable Items
• Products that have been opened, used, or are not in their original packaging. - Process for Refunds
• To request a refund, please contact our customer support team at:
• Email: eiraveda3999@gmail.com
• Phone: +91 7032040503
• Provide the following details:
• Order number.
• Reason for the refund request.
• Supporting evidence, such as photos of the damaged or incorrect product.
• Our team will review your request and respond within 2-5 business days. - Return Requirements
• Products approved for refund must be returned to us in their original condition.
• Customers are responsible for return shipping costs unless the product was defective, damaged, or incorrect.
• Return shipments must include the original invoice or proof of purchase. - Refund Processing
• Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-10 business days, and the amount will be credited to your original payment method. - Late or Missing Refunds
• If you have not received your refund within the specified timeframe:
• Check with your bank or payment provider.
• Contact us if the issue persists, and we will assist in resolving it. - Exchange Option
• In lieu of a refund, customers may opt for a replacement or exchange for the same or similar product.
• Exchanges are subject to product availability. - Cancellations
• Orders can be cancelled before they are shipped.
• If the order has already been dispatched, standard return and refund policies will apply. - Contact Us
For any questions or concerns regarding refunds, please reach out to:
• Email: eiraveda3999@gmail.com
• Website: www.eiraveda.com
• Customer Support Number: +91 7032040503
• Working Hours: 10 AM to 4PM (Mon to Fri)