At Eiraveda, we value our customers, distributors, and associates and are committed to addressing grievances in a fair, transparent, and timely manner. This policy outlines the procedures for raising concerns and ensures a structured resolution process.
- Objective
The purpose of this policy is to:
• Provide a clear and accessible platform for addressing grievances.
• Ensure grievances are resolved promptly and efficiently.
• Foster trust and confidence in Eiraveda’s commitment to ethical practices. - Scope
This policy applies to:
• Customers using Eiraveda’s products and services.
• Distributors and associates participating in the company’s Direct selling model.
• Any individual or entity interacting with Eiraveda’s operations. - Types of Grievances Covered
Grievances that can be raised include, but are not limited to:
• Issues with product quality, packaging, or delivery.
• Disputes related to the Direct selling structure or earnings.
• Unethical practices or misrepresentation by distributors or associates.
• Concerns related to refunds, cancellations, or exchanges.
• Breaches of privacy or misuse of personal data. - Grievance Redressal Procedure
a) Step 1: Submission of Grievance
Grievances must be submitted in writing via:
• Email: eiraveda3999@gmail.com
• Website Link: www.eiraveda.com
• Postal Address: 15-17-326, Vijaynagar Colony, Khammam, 507001, Telangana.
• Include all relevant details such as name, contact information, order ID (if applicable), and a detailed description of the issue.
b) Step 2: Acknowledgment
• Acknowledgment of the grievance will be sent within 48 hours of receipt.
c) Step 3: Investigation
• The grievance will be assigned to the appropriate team for review.
• Additional information or clarification may be requested from the complainant.
Step 4: Resolution
• Eiraveda aims to resolve grievances within 7-15 business days. Complex cases may require additional time, and the complainant will be informed accordingly.
Step 5: Feedback
• Once resolved, a detailed response will be provided to the complainant outlining the resolution and any actions taken.
• Escalations will be reviewed independently to ensure fairness and objectivity. - Confidentiality and Transparency
• All grievances will be handled with the utmost confidentiality.
• Complainants will receive regular updates on the status of their grievances. - Prohibited Practices
• Frivolous, malicious, or repetitive grievances intended to harass Eiraveda or its associates will not be entertained. - Review and Updates
• This policy will be reviewed periodically to ensure compliance with legal requirements and alignment with Eiraveda’s values. Updates will be communicated through our official channels. - Contact Us
For grievances or queries, please contact us:
• Email: eiraveda3999@gmail.com
• Phone: +91 7032040503
• Working Hours: 10 AM to 4 PM (Mon to Fri)